Zendesk

Introduction

The Zendesk Integration Task enables seamless integration with the Zendesk customer support platform, allowing users to create, update, retrieve, or delete tickets, comments, and users within the Dirigent. In order for the Zendesk task to work, a configured Zendesk connector is required.

Configuration

• Connector - The previously configured Zendsesk connector.
• Entity - Can be either Ticket, Comment, or User.
• Action - Can be either Get, Create, Update, or Delete.

After selecting the entity and action, the necessary fields for further configuration will appear. Custom checks are present so you can use your custom status, type, priority, etc.

Example